If the insured person develops illness covered by the insurance contract, the insured person must visit a healthcare institution to seek medical assistance.He or she must inform by any means the insurer about the occurrence of the insured accident. Such notification must take place within terms set out in the insurance contract.

After the treatment period is over, in order to receive insurance money the insured person must submit all necessary documents mentioned in the insurance contract, such as a medical certificate(s) stating:patient name, specific diagnosis, date of initial visit to the medical institution, treatment period (the certificate must be signed by the person in charge, and attested with the official seal of the healthcare institution), sick-leave from the healthcare institution bearing the appropriate seal.